We want you to be happy with your purchase. If something isn't right, you can return most items within 30 days of delivery for a full refund.
What can be returned
Items must be unused, in their original packaging, and complete with all accessories, manuals and any free gifts. Please keep the original box until you're sure you're keeping the product.
Installed air conditioners
Once a wall-mounted unit has been installed it can no longer be returned as a change of mind, because installation permanently alters the product and its packaging. This does not affect your rights if the unit turns out to be faulty — see below.
Faulty, damaged or incorrect items
Tell us within 48 hours of delivery and we'll arrange a replacement or a full refund at no cost to you, return shipping included. A couple of photos of the damage help us resolve it much faster.
Warranty
Every product comes with a 24-month warranty covering manufacturing faults. If a unit develops a fault within that period, contact us at support@example.com with your order number and we'll arrange a repair, replacement or refund. This is in addition to your statutory rights under UK consumer law, which are not affected.
How to start a return
Email us at support@example.com with your order number and a short note about the reason. We'll reply with return instructions and the return address. Please don't send anything back before you hear from us — an unannounced parcel can't be matched to your order.
Return shipping costs
If you're returning an item because you changed your mind, the return shipping is yours to cover. If the item is faulty, damaged, or not what you ordered, we cover it.
When you get your money back
We process refunds as soon as the returned item arrives and passes a quick check — usually within 2 business days. The refund is issued to your original payment method by our payment provider, acting as Merchant of Record for your purchase, and typically appears within 5–10 business days depending on your bank.
Cancelling an order before it ships
Contact us as quickly as you can at support@example.com. If the order hasn't left the warehouse yet, we'll cancel it and refund you in full.
Your statutory rights
Nothing in this policy limits the rights you have under applicable consumer law, including any statutory right to withdraw from a distance purchase.